Returns And Exchange

RETURNS AND EXCHANGE

Return / Exchange Policy

At Zeborsa, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, which is why we offer a flexible return, exchange, and refund policy.

Returns Policy

How to Initiate a Return or Exchange

  • Contact our customer support team via email or phone within 24 hours of receiving your order.
  • Provide your order number and details about the item you wish to return or exchange.
  • Our team will guide you through the process and provide a return shipping label if applicable.
  • Once we receive and inspect the returned item, we’ll process your refund or exchange according to the policy and terms mentioned below.

We aim to make the return and exchange process as smooth as possible. If you have any questions or concerns, please don’t hesitate to contact our customer support team.

Important Notes

  • Return Eligibility: Items must be returned within 7 days of delivery.
  • Condition: Products must be unused, in the same condition as received, with all original tags and packaging intact.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Damaged and Missing Items Policy

Damaged Items

  • If you receive a damaged item, contact our customer support team within 24 hours of delivery.
  • Provide clear photos of the damage along with your order number.
  • Our team will review your claim and arrange a replacement or refund, depending on your preference and product availability.

Missing Items

  • If any item is missing from your order, inform us within 24 hours of receiving the package.
  • Contact our customer support team with your order number and details of the missing item(s).
  • We will investigate the issue and update you within 1–2 business days.
  • If confirmed, we will either send the missing item or issue a refund.

Note: Do not accept the parcel from the rider if the seal is broken or the parcel appears damaged. In such cases, please contact us immediately.

Exchange Policy (Customer-Initiated)

Initiation of Exchange

  • Contact customer support within 24–48 hours of receiving your order.
  • Share your order number, the item you want to exchange, and your preferred alternative.

Return Shipping

  • The customer is responsible for returning the item to our specified address at their own cost.
  • Items must be securely packaged to avoid damage during transit.

Item Condition Requirements

  • Item must be unused and in its original condition.
  • All original tags, packaging, and accessories must be intact.

Review & Approval

  • Returned items will be inspected upon receipt.
  • If approved, the exchange will be processed and the new item dispatched (subject to stock availability).
  • If not approved due to condition issues, the same item will be returned to the customer.

Availability

  • Exchanges depend on product availability.
  • If the requested item is out of stock, we will offer a refund or an alternative product.